POSITION OVERVIEW
• Represent CertaPro Painters of Anderson-Greenville West (an independently owned and operated CertaPro Painters
franchisee) to all suppliers, customers, applicants, employees, etc., to differentiate ourselves
from our competition and to further enhance our “Brand of Certainty.”
• Service all prospective and existing customers to exceed their painting needs and create
customers for life.
• Collaborate with all employees to meet/exceed their needs.
• Ensure that all tasks are completed in a timely and professional manner.
• Develop a close working relationship with the General Manager (GM) and Sales Associate(s) to
ensure all expectations are met with the employees and customers.
• Live the Values of CertaPro Painters:
o Deliver What You Promise
o Respect the Individual
o Have Pride in What You Do
o Practice Continuous Improvement
o Embrace Possibilities
• Fulfill the obligations of the essential functions as outlined below:
MARKETING:
o Update direct mail (DM) drops in CertaOne.
o Manage and process all Datamining mailings.
o Maintain franchise website to be compliant with CertaPro Standard Operating Procedures (SOP).
o Ensure all Marketing Tactics are executed per the Company’s Annual Marketing Plan.
o Ensure all customer mailing lists are up to date.
o Organize trade shows.
SALES:
o Create sales packages.
o Enter leads into CertaOne.
o Update customer reference lists regularly.
o Maintain inventory and update all point-of-sale material.
PRODUCTION:
o Collect and track actual hours worked on job sites daily.
o Update Production Scheduler in CertaOne.
o Create Job Jackets.
FINANCIAL:
o Enter Annual Financial Plan (AFP) into QuickBooks
o Keep QuickBooks up to date and accurate.
o Cost all completed jobs.
o Invoice customers.
o Prepare reports.
o Reconcile supplier invoices and manage the office supply budget.
o Reconcile expense reports submitted by staff.
ADMINISTRATIVE:
o Update and keep CertaOne accurate daily. This includes changing the job status,
updating customer contact information, etc.
o Reconcile CertaOne to the completed job jackets, including all handwritten notes and
change forms.
o File job jacket when the job is complete.
o Process payroll
o Maintain all files.
o Process all mail.
o Maintain professional presentation of the office.
o Order supplies for the office and others as required.
o Maintain vendor relations and files for insurance, phone companies, subcontractors,
etc.
o Manage facilities.
o Answer the phones and coordinate messages and tasks.
o Prepare weekly breakdown of results in preparation for weekly meetings with
supervisor.
o Create and maintain any requested reports.
o Organize company functions.